Support

How do I borrow a book?

1. Open Bokly and go to the Explore tab
2. Browse books available near you (within 5 km)
3. Tap a book and press Borrow
4. Review the current loan price and complete payment via Stripe
5. Wait for the owner to approve your request
6. Once approved, contact the owner to arrange pickup
7. Confirm pickup in the app — your 26-day borrow period begins

How do I list my books?

1. Go to your Library tab
2. Tap the + button
3. Scan the ISBN barcode on the back of the book, or search by title
4. Confirm the book details and save
5. Your book is now visible to borrowers nearby

What happens when my request is declined?

You will be fully refunded the amount paid. Refunds are processed by Stripe and typically appear within 5–10 business days depending on your bank.

How long can I borrow a book?

The borrow period is 26 days from the day you confirm pickup. There is a 3-day grace period after that. If the book is not returned, your account may be restricted from making new borrow requests.

How do I get paid as a lender?

Your earnings are shown before you accept a request. Payouts are handled through Stripe Connect and sent to your registered bank account after pickup is confirmed.

Why do I need to verify my phone number?

Phone verification is required before you can borrow or approve borrow requests. When a borrow is approved, the borrower and lender exchange phone numbers to arrange the physical handover. This ensures both parties can reach each other.

How do I delete my account?

Go to Profile → Delete Account. This permanently removes your profile, books, borrow history, and all associated data. This action cannot be undone.

The book I borrowed is damaged — what do I do?

Disputes over book condition are between the lender and borrower directly. We recommend discussing the issue with the other party first. If you need further help, contact us at support@bokly.app.